Outage in Jiminny

Live streaming Zoom meetings are failing

Resolved Minor

January 21, 2021 - Started about 5 years ago
Official incident page

Incident Report

We are investigating an uptick in reports of live streams stuck in "Preparing" state. We are working with our providers to understand the root cause.

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Latest Updates ( sorted recent to last )

RESOLVED about 5 years ago - at 01/21/2021 07:10PM

As of 16:45 UTC Zoom streaming is operational again.

The impact caused the majority of meetings from 07:00 UTC to not stream, and therefore are not playable in the Jiminny platform. If customers had local or cloud recording active, those recordings will be available in their Zoom account.

The team sincerely apologizes for the inconvenience.

MONITORING about 5 years ago - at 01/21/2021 04:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 5 years ago - at 01/21/2021 04:04PM

We have identified the issue with Zoom being unable to connect to our encrypted stream endpoints. Whilst we wait for an update from Zoom, we are restoring unencrypted endpoints. We'll update once more when this is completed.

INVESTIGATING about 5 years ago - at 01/21/2021 02:51PM

We are investigating an uptick in reports of live streams stuck in "Preparing" state.

We are working with our providers to understand the root cause.

Latest Jiminny outages

EU platform is experiencing session timeout issues. - about 3 years ago

Network issues causing applications to not load - about 4 years ago

Notetaker failing to join meetings - over 4 years ago

Zoom stream failures - almost 5 years ago

Notetaker failing to join meetings - about 5 years ago

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