Outage in Jiminny

Increased latency and timeouts using the voice products

Resolved Minor
August 31, 2020 - Started about 5 years ago
Official incident page

Incident Report

Our upstream provider is experiencing network issues: https://status.twilio.com/incidents/csdzwn7fl16s This may cause the following issues: - outbound calls taking extended time to connect or timeout - inbound calls not routing to your phone - sms not being sent We apologise for the inconvenience
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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 08/31/2020 08:39PM

This incident has been resolved.

MONITORING about 5 years ago - at 08/31/2020 08:04PM

Mitigations have been put in place around network appliances, we are observing recovery

INVESTIGATING about 5 years ago - at 08/31/2020 06:56PM

Roughly 20% of calls are impacted. We await updates to resolution.

INVESTIGATING about 5 years ago - at 08/31/2020 05:43PM

Our upstream provider is experiencing network issues: https://status.twilio.com/incidents/csdzwn7fl16s

This may cause the following issues:
- outbound calls taking extended time to connect or timeout
- inbound calls not routing to your phone
- sms not being sent

We apologise for the inconvenience

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