Outage in Jira Core

Degraded performance in Cloud

Resolved Minor
September 19, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
Components affected
Jira Core Authentication and User Management Jira Core Search Jira Core Notifications Jira Core Administration Jira Core Marketplace Jira Core Mobile Jira Core Signup Jira Core Automation for Jira Jira Core Viewing content Jira Core Create and edit
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/19/2023 07:23AM

Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.

MONITORING over 1 year ago - at 09/19/2023 05:45AM

Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.

MONITORING over 1 year ago - at 09/19/2023 04:56AM

We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.

INVESTIGATING over 1 year ago - at 09/19/2023 02:53AM

We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.

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