Outage in Jira Core

Jira services are unavailable and have degraded performance in certain regions

Resolved Minor
January 23, 2025 - Started 3 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.
Components affected
Jira Core Viewing content Jira Core Create and edit Jira Core Authentication and User Management Jira Core Search Jira Core Notifications Jira Core Administration Jira Core Marketplace Jira Core Mobile Jira Core Purchasing & Licensing Jira Core Signup Jira Core Automation for Jira
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/24/2025 01:24PM

This incident has been resolved.

MONITORING 3 days ago - at 01/23/2025 06:40PM

We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.

IDENTIFIED 3 days ago - at 01/23/2025 06:17PM

We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.

INVESTIGATING 3 days ago - at 01/23/2025 05:29PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.

Latest Jira Core outages

Component field value not available - 17 days ago
Issues with attachments, including viewing previews, downloading and uploading - about 1 month ago
Automation limits are incorrect for some Cloud customers - 3 months ago
Jira dashboards and gadgets not loading - 3 months ago
Jira server responding with 500 error for some Jira customers - 3 months ago

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