Outage in Jira Core

Some users are unable to send emails from Jira

Resolved Major
November 15, 2025 - Started 2 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Components affected
Jira Core Viewing content Jira Core Create and edit Jira Core Authentication and User Management Jira Core Search Jira Core Notifications Jira Core Administration Jira Core Marketplace Jira Core Mobile Jira Core Purchasing & Licensing Jira Core Signup Jira Core Automation for Jira

Need to monitor Jira Core outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/17/2025 11:50AM

The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.

MONITORING 2 months ago - at 11/15/2025 09:36PM

We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users.

After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.

We apologize for any inconvenience this may have caused.

IDENTIFIED 2 months ago - at 11/15/2025 09:36PM

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

IDENTIFIED 2 months ago - at 11/15/2025 04:29PM

We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

Latest Jira Core outages

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products - 20 days ago
Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo - about 1 month ago
Degraded Performance for Some Jira Users - about 2 months ago
Degraded Performance for Some Jira Users - about 2 months ago
Jira Platform Incident - viewIssue and createIssue Service Disruption - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook