Outage in Jira Work Management

Degraded performance to multiple Atlassian experiences

Resolved Minor
September 22, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is continuing to monitor Jira and Confluence products following the earlier issues relating to an erroneous certificate change. We are assessing all impacted products to ensure that services are fully restored and we will provide further update within the hour.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/22/2025 07:17AM

A configuration change to our CDN configuration for the atlassian.net domain resulted in customer traffic temporarily being dropped. This was immediately identified by our monitoring systems and rolled back. A public PIR with full details will be issued as a follow up.

MONITORING about 1 month ago - at 09/22/2025 06:55AM

Our team has investigated and enabled configuration changes which should be restoring services across all impacted products starting at 06:17AM UTC.
We are monitoring for recovery across all products and services at this time, and will provide further update when available.

IDENTIFIED about 1 month ago - at 09/22/2025 05:59AM

Our team is performing an investigation into all Atlassian products and services to understand the full impact of the prior certificate changes that caused this incident.
While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.

IDENTIFIED about 1 month ago - at 09/22/2025 05:38AM

Our team is continuing to monitor Jira and Confluence products following the earlier issues relating to an erroneous certificate change.
We are assessing all impacted products to ensure that services are fully restored and we will provide further update within the hour.

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