Issues with Harmony cloud logins, operations, and APIs

The issue has been resolved and services have been restored. We are working on the details for the RCA and will share those soon. We apologize for the inconvenience.

A fix has been implemented and services have recovered. We will continue to monitor and investigate any new issues that arise.

At this moment, our team has identified the issue and is actively working on a solution. As services gradually come back online, we continue our investigation.

We are currently working with our cloud hosting provider AWS on a network/infrastructure issue around an unusual high volume of traffic. This is affecting degradation in our services. Will continue to provide updates as they come in.

We apologize for the inconvenience. We are still investigating the issue. The is our highest priority and will provide details as they come.

We are continuing investigating this issue.

We are currently investigating the issue impacting logins to applications, operations, and APIs. Our team is actively working to identify and resolve this issue as quickly as possible.

We are still investigating the issue. Logins, Operations, and API functionalities are all affected.

At this time, we are still investigating. Issue is affecting login and APIs

We are currently looking into an issue with slow activity log and degraded agent synchronization.