Outage in Jive Software
Jive Cloud videos stuck in encoding or error state
Resolved MinorIncident Report
We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 03/12/2026 03:13AM
The issue with videos stuck in encoding or error state has been resolved.
MONITORING
14 days ago - at 03/11/2026 07:52PM
A fix has been deployed, and we are currently monitoring the results.
INVESTIGATING
14 days ago - at 03/11/2026 06:16PM
We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.
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