Outage in Jive Software

Jive Cloud videos stuck in encoding or error state

Resolved Minor

March 11, 2026 - Started about 1 month ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/12/2026 03:13AM

The issue with videos stuck in encoding or error state has been resolved.

MONITORING about 1 month ago - at 03/11/2026 07:52PM

A fix has been deployed, and we are currently monitoring the results.

INVESTIGATING about 1 month ago - at 03/11/2026 06:16PM

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