Outage in Joan

my.getjoan.com is experiencing performance issues

Resolved Major
August 12, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customer, Our my.getjoan.com website is currently experiencing performance issues. As a result, the page may not load, and your devices might display the error message: "Could not pair to this server." Our technicians are working...
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