Outage in Jobber

Quote Payments

Resolved Minor
May 02, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with quote payments failing. This may affect some users using Jobber Payments attempting to collect payments on quotes. We recommend collecting these payments once the issue has been resolved. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Components affected
Jobber Payments Jobber Website

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/03/2023 12:50AM

We have fully investigated, and are no longer experiencing issues collecting payments on quotes. Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you continue to experience issues with collecting payments on quotes please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!

IDENTIFIED over 2 years ago - at 05/03/2023 12:32AM

We have identified the cause of the issue affecting quote payments failing for some users.
Our team will be continuing to update this page as soon as possible.
We recommend collecting these payments once the issue has been resolved
We greatly appreciate your patience.

INVESTIGATING over 2 years ago - at 05/02/2023 11:58PM

We are investigating an issue with quote payments failing. This may affect some users using Jobber Payments attempting to collect payments on quotes.
We recommend collecting these payments once the issue has been resolved.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

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