Outage in Jobber

Subscription Payment Issue

Resolved Major
April 22, 2025 - Started 1 day ago - Lasted 37 minutes
Official incident page

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Outage Details

We are investigating an issue with adding a new credit card or updating a credit card for your subscription payment. This may affect some users with thier subscription payments. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Components affected
Jobber Billing System
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/22/2025 08:01PM

We have fully investigated, and are no longer experiencing with adding a new credit card or updating a credit card for your subscription payment.

Our Engineering team is actively discussing how to prevent future disruptions similar to this one.

If you continue to experience issues with (symptom/known issue) please reach out to support@getjobber.com.

Thank you for your patience as we resolved this issue!

INVESTIGATING 1 day ago - at 04/22/2025 07:51PM

We are investigating an issue with adding a new credit card or updating a credit card for your subscription payment. This may affect some users with their subscription payments.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

INVESTIGATING 1 day ago - at 04/22/2025 07:39PM

We are investigating an issue with adding a new credit card or updating a credit card for your subscription payment. This may affect some users with thier subscription payments.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

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