Outage in Jobber

General performance issues including contacting Jobber Support

Major
October 20, 2025 - Started about 4 hours ago
Official incident page

Incident Report

We are aware of performance issues with Jobber due to an outage with an upstream provider (AWS.) This issue could affect contacting Jobber Support, and general performance issues across the platform. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Components affected
Jobber Application Servers Jobber Website

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 10/20/2025 06:17PM

We are continuing to investigate this issue.

INVESTIGATING about 2 hours ago - at 10/20/2025 04:55PM

Jobber is experiencing performance issues due a third party issue. This issue is impacting contacting Jobber Support through phone and chat. For account support you can reach us at support@getjobber.com.

Our team is working to resolve these issues as quickly as possible.

INVESTIGATING about 4 hours ago - at 10/20/2025 03:33PM

We are continuing to investigate this issue.

INVESTIGATING about 4 hours ago - at 10/20/2025 03:13PM

We are aware of performance issues with Jobber due to an outage with an upstream provider (AWS.) This issue could affect contacting Jobber Support, and general performance issues across the platform.

We will update as soon as we have any more information.

We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

Latest Jobber outages

Degraded performance when making edits through Jobber Online and the Jobber App - 10 days ago
Performance Issue with the Request Form in the Client Hub - 17 days ago
Performance Issues with the Schedule - 20 days ago
Performance Issues using Jobber Online - 21 days ago
Products & Services Import Error - about 1 month ago

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