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Outage in Jobber

General performance issues including contacting Jobber Support

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of performance issues with Jobber due to an outage with an upstream provider (AWS.) This issue could affect contacting Jobber Support, and general performance issues across the platform. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 09:49PM

We are fully investigated and are no longer experiencing performance issues across Jobber. Our Engineering team, along with our third-party providers, is actively working on ways to prevent similar disruptions in the future.

If you continue to experience issues, please reach out to support@getjobber.com.

Thank you for your patience as we resolved this issue!

MONITORING 3 months ago - at 10/20/2025 09:11PM

We are continuing to monitor performance issues across Jobber due to a third-party issue. We are seeing improvements across the board.

We greatly appreciate your patience and will provide an update as soon as the issue has been resolved.

INVESTIGATING 3 months ago - at 10/20/2025 06:17PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/20/2025 04:55PM

Jobber is experiencing performance issues due a third party issue. This issue is impacting contacting Jobber Support through phone and chat. For account support you can reach us at support@getjobber.com.

Our team is working to resolve these issues as quickly as possible.

INVESTIGATING 3 months ago - at 10/20/2025 03:33PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/20/2025 03:13PM

We are aware of performance issues with Jobber due to an outage with an upstream provider (AWS.) This issue could affect contacting Jobber Support, and general performance issues across the platform.

We will update as soon as we have any more information.

We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

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