Outage in Jobber

Delay in delivery of SMS & Email

Resolved Minor

December 30, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with delay SMS and email delivery. This may affect some users. We recommend that you do not retry sending any communications as it would result in multiples of the same being sent to your clients. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

Components affected

Jobber Website Jobber Application Servers Jobber Email Servers Jobber Text Messaging Services

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/30/2025 11:51PM

We have fully investigated, and are no longer experiencing delays with SMS or email delivery. Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you continue to experience issues with SMS or email delivery, please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!

MONITORING about 1 month ago - at 12/30/2025 11:17PM

We are continuing to monitor the issue with delays to SMS & email delivery.
We are seeing improvements in this.
Some users may still be affected when sending SMS & email.
We greatly appreciate your patience, and will update as soon as the issue has been resolved.

INVESTIGATING about 1 month ago - at 12/30/2025 11:08PM

We are investigating an issue with delay SMS and email delivery. This may affect some users. We recommend that you do not retry sending any communications as it would result in multiples of the same being sent to your clients.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

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