Outage in Jobvite

Recruitment Marketing - Apply - Resume Parsing Service Errors

Resolved Major
May 19, 2024 - Started 7 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Our teams identified an issue with our Resume Parsing Service where some languages may fail to parse or may have degraded quality. Additional updates will be provided as we work towards a resolution.
Components affected
Jobvite Apply Jobvite ATS - Candidates
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/19/2024 07:00PM

The issue impacting Resume Parsing has been resolved. The incident occurred from Saturday, May 18th at 4:49 AM to Sunday at May 19th at 11:19 AM PST. There should be no further impact at this time, but please reach out to our Support team if any additional assistance is needed.

INVESTIGATING 7 months ago - at 05/19/2024 05:31PM

Candidates applying in Jobvite ATS are seeing long waits when uploading resumes.
We are continuing to investigate these issues.

INVESTIGATING 7 months ago - at 05/19/2024 05:12AM

Our teams identified an issue with our Resume Parsing Service where some languages may fail to parse or may have degraded quality.
Additional updates will be provided as we work towards a resolution.

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