Outage in Join.me

Rescue - SSO login issues

Resolved Major

March 25, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some Rescue customers may be experiencing issues with logging into the LMI Rescue application via SSO. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 03/25/2025 08:24AM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 12 months ago - at 03/25/2025 08:12AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 12 months ago - at 03/25/2025 08:11AM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 12 months ago - at 03/25/2025 07:54AM

We are actively investigating reports that some Rescue customers may be experiencing issues with logging into the LMI Rescue application via SSO.

Our engineers are working to identify the issue and will provide another update shortly.

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