Outage in Join.me

GoTo Connect - Call audio quality

Resolved Major

March 25, 2026 - Started 1 day ago - Lasted 41 minutes
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/25/2026 04:35PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 1 day ago - at 03/25/2026 04:20PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 1 day ago - at 03/25/2026 04:15PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 1 day ago - at 03/25/2026 04:08PM

We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls

Our engineers are working to identify the issue and will provide another update shortly.

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