Outage in Judge.me

AWS Service Disruption Impacting Support Chat and Homepage

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently experiencing an issue with AWS services that may impact parts of our system. Our support chat is directly affected and may be temporarily unavailable or slow to respond. We’re monitoring the situation closely and will provide updates as soon as AWS resolves the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 11:28AM

AWS has resolved the underlying issue causing service disruptions. Our affected systems — including the homepage, support chat, and impacted vendor services — have recovered and are now operating normally. Review widgets and review creation were unaffected throughout the incident. We will continue to monitor system stability, but no further impact is expected.

MONITORING 3 months ago - at 10/20/2025 08:14AM

We are currently experiencing an ongoing AWS outage that is affecting several parts of our system, including our homepage and support chat. Some of our third-party service vendors are also impacted, which may cause additional disruptions or slower performance. We are monitoring the situation closely and will provide updates as AWS and our vendors work toward a resolution.

Our review widgets remain functional, and new reviews are being created and displayed as normal.

INVESTIGATING 3 months ago - at 10/20/2025 08:00AM

We’re currently experiencing an issue with AWS services that may impact parts of our system. Our support chat is directly affected and may be temporarily unavailable or slow to respond. We’re monitoring the situation closely and will provide updates as soon as AWS resolves the issue.

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