Outage in Juro

Contract Signing Service Disruption

Resolved Major
July 31, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing issues with contract signing functionality due to a service disruption with our external signing provider. Users are unable to complete contract signatures at this time. Our team is actively investigating the issue with our external provider. We are working to identify the root cause and implement a resolution.
Components affected
Juro PDF services

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/31/2025 06:34PM

This incident has been resolved.

MONITORING 6 months ago - at 07/31/2025 04:39PM

The issue with our external signing provider has been resolved. All queued contracts are currently being processed automatically. Normal contract signing functionality has been restored.

IDENTIFIED 6 months ago - at 07/31/2025 04:34PM

We are currently experiencing issues with contract signing functionality due to a service disruption with our external signing provider. Users are unable to complete contract signatures at this time.

Our team is actively investigating the issue with our external provider. We are working to identify the root cause and implement a resolution.

Latest Juro outages

Degraded email signature functionality - about 2 months ago
Elevated Application errors - almost 3 years ago
PDF signing issues - about 3 years ago
Elevated Application errors - about 3 years ago
Problems with counterparty access to uploaded contracts marked as fully signed - over 3 years ago

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