Outage in Juro
Document upload and PDF conversion errors
Resolved Minor
November 03, 2026 - Started about 12 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Word document uploads to Juro failed for approximately 3.2 hours due to an outage at a third-party document-processing provider. This prevented users from creating new contracts, templates, new versions, and email or bulk imports from .docx files, though existing contracts, editing, PDF generation, and signing remained fully functional. The incident was ongoing at the time of the last update, with recovery expected automatically once the external provider restored service.
Uploading Word documents to Juro is currently failing. This affects new contracts, templates, new versions, and email or bulk imports from .docx files. Existing contracts, editing, PDF generation and signing are not affected.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 13 hours ago - at 11/03/2026 01:27PM
Uploading Word documents to Juro is currently failing. This affects new contracts, templates, new versions, and email or bulk imports from .docx files. Existing contracts, editing, PDF generation and signing are not affected.
IDENTIFIED
about 12 hours ago - at 11/03/2026 02:30PM
The cause is an outage at a third-party document-processing provider. Word uploads will recover automatically once the provider restores service. No action is needed on your side; we will update here.
IDENTIFIED
about 10 hours ago - at 11/03/2026 04:54PM
This incident is still ongoing. The third-party document-processing provider has not yet restored service, so Word document uploads continue to fail. Existing contracts, editing, PDF generation and signing remain unaffected. We are monitoring the provider closely and will post another update as soon as there is a change.
Latest Juro outages
Application instance restarts - 3 months ago
The application is slow to respond. - 4 months ago
The application is slow to respond. - 5 months ago
Increased application error rate - 5 months ago
DOCX Processing Issues - 7 months ago
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