Outage in Justworks

We are experiencing an issue with our phone support services

Resolved Major
June 12, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Need to monitor Justworks outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Justworks, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue where customers are unable to reach us by phone due to a problem with our service provider. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.
Components affected
Justworks 24/7 Support
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/12/2025 08:55PM

Our services have been restored and all of our communication channels are operating as expected.

MONITORING 3 days ago - at 06/12/2025 08:39PM

Service with our provider has been restored and we are now able to take phone calls in addition to emails and chats.

IDENTIFIED 3 days ago - at 06/12/2025 07:39PM

We are currently experiencing technical difficulties with our phone service provider. The issue has been identified and we are awaiting a fix so we can resume handling phone calls.

INVESTIGATING 3 days ago - at 06/12/2025 07:05PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 06/12/2025 07:00PM

We are currently investigating an issue where customers are unable to reach us by phone due to a problem with our service provider. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.

Latest Justworks outages

Customers are currently unable to access their Justworks accounts - about 1 month ago
Customers are currently unable to complete open enrollment for medical, dental, and vision plans - 2 months ago
Justworks PEO is currently down and offline - 4 months ago
Justworks Time Tracking is Offline - 8 months ago
Justworks Time Tracking is Offline - 8 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook