Outage in Justworks

We are experiencing an issue with our phone support services

Resolved Major
June 12, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where customers are unable to reach us by phone due to a problem with our service provider. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.
Components affected
Justworks 24/7 Support

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/12/2025 08:55PM

Our services have been restored and all of our communication channels are operating as expected.

MONITORING 5 months ago - at 06/12/2025 08:39PM

Service with our provider has been restored and we are now able to take phone calls in addition to emails and chats.

IDENTIFIED 5 months ago - at 06/12/2025 07:39PM

We are currently experiencing technical difficulties with our phone service provider. The issue has been identified and we are awaiting a fix so we can resume handling phone calls.

INVESTIGATING 5 months ago - at 06/12/2025 07:05PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 06/12/2025 07:00PM

We are currently investigating an issue where customers are unable to reach us by phone due to a problem with our service provider. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.

Latest Justworks outages

We are experiencing an issue with our phone support services - 11 days ago
We are experiencing some issues with parts of our product not loading - 11 days ago
We are experiencing intermittent issues with various portions of our application - 17 days ago
We are experiencing an issue with payroll forecasts loading - about 1 month ago
We are experiencing an issue with our phone support services - about 2 months ago

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