Outage in Justworks
We are experiencing an issue with our phone support services
Resolved MajorIncident Report
We are currently investigating an issue with our phone provider and customers are unable to reach us by phone. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/09/2025 11:18PM
This incident has been resolved.
MONITORING
4 months ago - at 07/09/2025 10:32PM
A fix has been implemented and we are seeing improvements, but we will continue to monitor the situation.
IDENTIFIED
4 months ago - at 07/09/2025 10:21PM
Our provider has identified the issue and is working to implement a fix.
INVESTIGATING
4 months ago - at 07/09/2025 10:17PM
We are currently investigating an issue with our phone provider and customers are unable to reach us by phone. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.
Latest Justworks outages
We are experiencing an issue with payroll forecasts loading - about 1 month ago
We are experiencing an issue with our phone support services - about 2 months ago
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