Outage in JW Player

Analytics API Outage

Resolved Minor
September 07, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with the Analytics API. Users will be unable to see data within Custom Reports or the Analytics Overview. We will provide an update shortly.

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/07/2022 07:33PM

We have applied a fix and are monitoring performance, data may be delayed for several hours.

IDENTIFIED about 3 years ago - at 09/07/2022 07:12PM

We have identified the issue and are working on a resolution.

INVESTIGATING about 3 years ago - at 09/07/2022 07:03PM

We continue to investigate this issue

INVESTIGATING about 3 years ago - at 09/07/2022 06:38PM

We are currently investigating an issue with the Analytics API. Users will be unable to see data within Custom Reports or the Analytics Overview. We will provide an update shortly.

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