Outage in JW Player
Analytics API Outage
Resolved MinorIncident Report
We are currently investigating an issue with the Analytics API. Users will be unable to see data within Custom Reports or the Analytics Overview. We will provide an update shortly.
Components affected
JW Player Player and Video AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 09/07/2022 07:33PM
We have applied a fix and are monitoring performance, data may be delayed for several hours.
IDENTIFIED
over 3 years ago - at 09/07/2022 07:12PM
We have identified the issue and are working on a resolution.
INVESTIGATING
over 3 years ago - at 09/07/2022 07:03PM
We continue to investigate this issue
INVESTIGATING
over 3 years ago - at 09/07/2022 06:38PM
We are currently investigating an issue with the Analytics API. Users will be unable to see data within Custom Reports or the Analytics Overview. We will provide an update shortly.
Latest JW Player outages
DRM Issues affecting US and Asia regions - 23 days ago
Video Uploads Failing - about 1 month ago
Video clips audio loss - 6 March 2026 - about 1 month ago
Delayed video ingest and webhook delivery - about 2 months ago
Direct Upload failures for some customers - about 2 months ago
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