Outage in JW Player

JW Usage API

Resolved Minor
October 12, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue with the Usage API. Users will see delayed data when viewing the Account Usage page in the JW Dashboard or querying for usage data in the JW Platform Management API. No other system is affected. We will provide an update shortly.
Components affected
JW Player JW Platform Management API

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 10/12/2022 03:04PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/12/2022 02:56PM

We are currently investigating an issue with the Usage API. Users will see delayed data when viewing the Account Usage page in the JW Dashboard or querying for usage data in the JW Platform Management API.
No other system is affected. We will provide an update shortly.

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