Outage in JW Player

Dashboard Analytics for past 24 hours

Resolved Minor
November 11, 2022 - Started almost 3 years ago - Lasted 20 minutes
Official incident page

Incident Report

We are currently investigating an issue with the Analytics API. A subset of users may be unable to see timely data within Custom Reports or the Analytics Overview. We will provide an update shortly.
Components affected
JW Player Player and Video Analytics

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/11/2022 05:54PM

The incident has been resolved. Current analytics are fully functional.

INVESTIGATING almost 3 years ago - at 11/11/2022 05:35PM

We are currently investigating an issue with the Analytics API. A subset of users may be unable to see timely data within Custom Reports or the Analytics Overview. We will provide an update shortly.

Latest JW Player outages

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Broadcast Live Events within the US-East-1 region are not being created as expected - 11 days ago
Degraded perfomances of JWP services - 11 days ago
Increased error rates for video ingest and playback for on-demand assets - 28 days ago

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