Outage in JW Player

Player and video analytics

Resolved Minor
November 18, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with the player & video analytics. Users will experience delays in generating analytics via the JW Dashboard. No other system is affected. We will provide an update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/18/2022 03:08PM

The reported issue with player & video analytics has been resolved. Real-time analytics is now working as expected.

MONITORING almost 3 years ago - at 11/18/2022 01:00PM

We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.

INVESTIGATING almost 3 years ago - at 11/18/2022 12:22PM

We are currently investigating an issue with the player & video analytics. Users will experience delays in generating analytics via the JW Dashboard. No other system is affected. We will provide an update shortly.

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