Outage in JW Player
New uploads not processing
Resolved MajorIncident Report
We are currently investigating an issue where new uploads are not being processed.
Components affected
JW Player Transcoding & ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 04/04/2023 10:52PM
We have resolved this issue related to media processing. Uploads should now be processing as expected.
MONITORING
about 3 years ago - at 04/04/2023 10:30PM
A fix was released and the team is actively monitoring the situation.
IDENTIFIED
about 3 years ago - at 04/04/2023 10:00PM
The issue has been identified and the team is currently implementing a fix. Once the fix has been released and media processing begins to recover, we will provide another update.
INVESTIGATING
about 3 years ago - at 04/04/2023 09:27PM
We are currently investigating an issue where new uploads are not being processed.
Latest JW Player outages
Issues downloading MP4 assets - 4 days ago
Ingest delays for some assets - 10 days ago
DRM Issues affecting US and Asia regions - about 1 month ago
Video Uploads Failing - about 2 months ago
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