Outage in JW Player
New uploads not processing
Resolved Major
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Outage Details
We are currently investigating an issue where new uploads are not being processed.
Components affected
JW Player Transcoding & ProcessingLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/04/2023 10:52PM
We have resolved this issue related to media processing. Uploads should now be processing as expected.
MONITORING
over 2 years ago - at 04/04/2023 10:30PM
A fix was released and the team is actively monitoring the situation.
IDENTIFIED
over 2 years ago - at 04/04/2023 10:00PM
The issue has been identified and the team is currently implementing a fix. Once the fix has been released and media processing begins to recover, we will provide another update.
INVESTIGATING
over 2 years ago - at 04/04/2023 09:27PM
We are currently investigating an issue where new uploads are not being processed.
Latest JW Player outages
Accessibility issue with the Instant Live feature - 10 days ago
Increased errors in playback - 21 days ago
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