Outage in JW Player
New uploads not processing
Resolved MajorIncident Report
We are currently investigating an issue where new uploads are not being processed.
Components affected
JW Player Transcoding & ProcessingNeed to monitor JW Player outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 04/04/2023 10:52PM
We have resolved this issue related to media processing. Uploads should now be processing as expected.
MONITORING
almost 3 years ago - at 04/04/2023 10:30PM
A fix was released and the team is actively monitoring the situation.
IDENTIFIED
almost 3 years ago - at 04/04/2023 10:00PM
The issue has been identified and the team is currently implementing a fix. Once the fix has been released and media processing begins to recover, we will provide another update.
INVESTIGATING
almost 3 years ago - at 04/04/2023 09:27PM
We are currently investigating an issue where new uploads are not being processed.
Latest JW Player outages
Analytics Service Degradation - 1 day ago
Playlist Delivery Issue - 23 days ago
Playlist delivery errors - 28 days ago
Elevated errors going live - about 1 month ago
Increase in error rates for image delivery - about 2 months ago
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