Outage in JW Player

New thumbnails not uploading

Resolved Minor
April 25, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with the Hosting and Management API. Users will experience an inability to upload new thumbnails. No other system is affected. We will provide an update shortly.
Components affected
JW Player JW Platform Management API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/25/2023 04:20PM

The reported issue with the Hosting and Management API has been resolved. Thumbnail uploads are now working as expected.

INVESTIGATING over 2 years ago - at 04/25/2023 03:42PM

We are currently investigating an issue with the Hosting and Management API. Users will experience an inability to upload new thumbnails. No other system is affected. We will provide an update shortly.

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