Outage in JW Player
Degraded Transcoding Performance
Resolved MinorIncident Report
We are currently investigating an issue with the degradation of our transcoding services and data processing performance. No other system is affected. We will provide updates as the engineering team delivers them.
Components affected
JW Player Transcoding & ProcessingNeed to monitor JW Player outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/07/2023 02:21PM
The reported issues with transcoding services and data processing performance have been resolved. Transcoding speeds are now working as expected.
MONITORING
about 2 years ago - at 09/07/2023 01:45PM
We have applied a fix and are monitoring performance.
IDENTIFIED
about 2 years ago - at 09/07/2023 12:55PM
We have identified the issue and are working on a resolution.
INVESTIGATING
about 2 years ago - at 09/07/2023 12:45PM
We are currently investigating an issue with the degradation of our transcoding services and data processing performance. No other system is affected. We will provide updates as the engineering team delivers them.
Latest JW Player outages
Increase in error rates for image delivery - 4 days ago
Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - about 1 month ago
Custom Reports and Analytics Experiencing Issues - about 1 month ago
Broadcast Live Events within the US-East-1 region are not being created as expected - about 1 month ago
Degraded perfomances of JWP services - about 1 month ago
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