Outage in JW Player
Degraded Transcoding Performance
Resolved Minor
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Outage Details
We are currently investigating an issue with the degradation of our transcoding services and data processing performance. No other system is affected. We will provide updates as the engineering team delivers them.
Components affected
JW Player Transcoding & ProcessingLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/07/2023 02:21PM
The reported issues with transcoding services and data processing performance have been resolved. Transcoding speeds are now working as expected.
MONITORING
about 2 years ago - at 09/07/2023 01:45PM
We have applied a fix and are monitoring performance.
IDENTIFIED
about 2 years ago - at 09/07/2023 12:55PM
We have identified the issue and are working on a resolution.
INVESTIGATING
about 2 years ago - at 09/07/2023 12:45PM
We are currently investigating an issue with the degradation of our transcoding services and data processing performance. No other system is affected. We will provide updates as the engineering team delivers them.
Latest JW Player outages
Accessibility issue with the Instant Live feature - 10 days ago
Increased errors in playback - 21 days ago
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