Outage in JW Player
Users are unable to view uploads
Resolved MajorIncident Report
We are aware of an issue that is preventing users from uploading media. We are investigating the issue and will provide updates as they are delivered by the engineering team.
Components affected
JW Player New Video UploadNeed to monitor JW Player outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 11/18/2023 02:11AM
This issue has been resolved, and all media should now be displayed.
INVESTIGATING
about 2 years ago - at 11/18/2023 01:34AM
Media is uploading but is not being returned in the Dashboard or list media endpoint. It is still accessible via other Management v2 API endpoints and the Delivery API. We are still investigating the source of the issue.
INVESTIGATING
about 2 years ago - at 11/18/2023 12:50AM
We are aware of an issue that is preventing users from uploading media. We are investigating the issue and will provide updates as they are delivered by the engineering team.
Latest JW Player outages
Analytics Service Degradation - 12 days ago
Playlist Delivery Issue - about 1 month ago
Playlist delivery errors - about 1 month ago
Elevated errors going live - about 2 months ago
Increase in error rates for image delivery - 2 months ago
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