Outage in JW Player

Expired SSL Certificate: entitlements.jwplayer

Resolved Minor

May 12, 2024 - Started almost 2 years ago - Lasted 33 minutes
Official incident page

Incident Report

We are currently investigating an issue with our SSL certificate for entitlements.jwplayer.com, which appears to have expired. Our team is working to renew the certificate and restore secure access as quickly as possible.

Components affected

JW Player Cloud Hosted Players

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/12/2024 05:52PM

Our SSL certificate has been successfully renewed, this issue is resolved.

IDENTIFIED almost 2 years ago - at 05/12/2024 05:45PM

We have updated the domain validation record required for the SSL certificate renewal. The certificate authority is now processing the validation. We will provide an update when the renewed certificate has been issued.

INVESTIGATING almost 2 years ago - at 05/12/2024 05:20PM

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