Outage in JW Player

Elevated error rate for image, subtitle, and storyboard requests

Resolved Major
July 13, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Third party provider issue impacting Instant Live.
Components affected
JW Player Live Streaming JW Player Content Delivery & Playback

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/13/2024 07:50PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/13/2024 07:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/13/2024 06:14PM

Third party provider issue impacting Instant Live.

Latest JW Player outages

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Custom Reports and Analytics Experiencing Issues - 10 days ago
Broadcast Live Events within the US-East-1 region are not being created as expected - 11 days ago
Degraded perfomances of JWP services - 11 days ago
Increased error rates for video ingest and playback for on-demand assets - 28 days ago

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