Outage in JW Player

Delays in video processing

Resolved Minor
August 20, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Third party provider issue impacting Instant Live.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/20/2024 03:11PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/20/2024 02:22PM

We have finished the processing backlog of ingest jobs and Video is operating normally. The engineering team continue to monitor the system health.

IDENTIFIED about 1 year ago - at 08/20/2024 01:44PM

We have identified and are actively mitigating the issue. Issues with playback are resolved as of 13:30 UTC, and we are working through the ingest backlog.

IDENTIFIED about 1 year ago - at 08/20/2024 01:00PM

Third party provider issue impacting Instant Live.

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