Outage in JW Player
Delays in video processing
Resolved MinorIncident Report
Third party provider issue impacting Instant Live.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/20/2024 03:11PM
This incident has been resolved.
MONITORING
over 1 year ago - at 08/20/2024 02:22PM
We have finished the processing backlog of ingest jobs and Video is operating normally. The engineering team continue to monitor the system health.
IDENTIFIED
over 1 year ago - at 08/20/2024 01:44PM
We have identified and are actively mitigating the issue. Issues with playback are resolved as of 13:30 UTC, and we are working through the ingest backlog.
IDENTIFIED
over 1 year ago - at 08/20/2024 01:00PM
Third party provider issue impacting Instant Live.
Latest JW Player outages
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Playlist delivery errors - 28 days ago
Elevated errors going live - about 1 month ago
Increase in error rates for image delivery - about 2 months ago
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