Outage in JW Player

iframe embedded players not loading

Resolved Major
August 26, 2024 - Started 4 months ago - Lasted 21 minutes
Official incident page

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Outage Details

We are currently investigating an issue causing players embedded in an iframe to not display content.
Components affected
JW Player Cloud Hosted Players
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/26/2024 10:46PM

We have rolled back to previous player version 8.34.5

IDENTIFIED 4 months ago - at 08/26/2024 10:38PM

The issue has been identified and a rollback to the previous web player version is in progress

INVESTIGATING 4 months ago - at 08/26/2024 10:29PM

We are currently investigating an issue causing players embedded in an iframe to not display content.

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