Outage in JW Player

Instant Live Unable to Start Stream

Resolved Major
September 27, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with the JW Instant Live. Users will experience the inability to start an Instant Live stream. We will provides updates as they are delivered by the engineering team.
Components affected
JW Player Live Streaming

Need to monitor JW Player outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring JW Player
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/27/2024 12:37PM

The reported issue with Instant Live has been resolved. Instant Live streams can now be started as expected.

MONITORING over 1 year ago - at 09/27/2024 11:53AM

We have applied a fix and are monitoring performance.
We will provides updates as they are delivered by the engineering team.

INVESTIGATING over 1 year ago - at 09/27/2024 11:09AM

We are currently investigating an issue with the JW Instant Live. Users will experience the inability to start an Instant Live stream.
We will provides updates as they are delivered by the engineering team.

Latest JW Player outages

Analytics Service Degradation - 1 day ago
Playlist Delivery Issue - 23 days ago
Playlist delivery errors - 28 days ago
Elevated errors going live - about 1 month ago
Increase in error rates for image delivery - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook