Outage in JW Player

Media Update Delays

Resolved Minor
October 18, 2024 - Started 2 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently experiencing delays in media updates across several services, including Playlist-Delivery, Media-Search, and Watchlist-Delivery. Impact to Customers: • Media updates in Playlist-Delivery and Watchlist-Delivery may be outdated. • Media-Search results are delayed. • Uploads will appear to have not processed. We are actively investigating the situation and will provide updates as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/18/2024 03:03PM

This incident has been resolved.

MONITORING 2 months ago - at 10/18/2024 12:42PM

There are no more delays. All systems should work as expected. We will continue to monitor the system and resolve the system when recovery work has been fully completed.

MONITORING 2 months ago - at 10/18/2024 09:38AM

Media updates have largely recovered. Delays to changes for media in our delivery API have been resolved. However, searching for media in our dashboard and through our management API might still return inaccurate results.

IDENTIFIED 2 months ago - at 10/18/2024 04:50AM

We have identified the cause of the delays in media updates across several services. There are no more delays for media except for changes to the associated tags. We expect delays for tag changes to disappear later today. Please follow our status updates for more info.

IDENTIFIED 2 months ago - at 10/18/2024 02:46AM

We have identified the cause of the delays in media updates across several services. We are actively working to catch up with the delays, we cannot provide an exact timeframe for resolution. We will provide updates as they arrive.

INVESTIGATING 2 months ago - at 10/18/2024 02:12AM

We are currently experiencing delays in media updates across several services, including Playlist-Delivery, Media-Search, and Watchlist-Delivery.

Impact to Customers:
• Media updates in Playlist-Delivery and Watchlist-Delivery may be outdated.
• Media-Search results are delayed.
• Uploads will appear to have not processed.
We are actively investigating the situation and will provide updates as we learn more.

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