Outage in JW Player

Transcoding delays

Resolved Minor
October 30, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently facing delays in transcoding newly uploaded media.
Components affected
JW Player Transcoding & Processing JW Player MRSS Import

Need to monitor JW Player outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/30/2024 07:01PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/30/2024 06:40PM

We continue to monitor following the fix implementation.

MONITORING about 1 year ago - at 10/30/2024 05:59PM

We have implemented a fix, and the transcoding delays are decreasing.

IDENTIFIED about 1 year ago - at 10/30/2024 05:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/30/2024 05:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/30/2024 05:05PM

We continue to work on the issue.

IDENTIFIED about 1 year ago - at 10/30/2024 04:50PM

We are currently facing delays in transcoding newly uploaded media.

Latest JW Player outages

Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - 7 days ago
Custom Reports and Analytics Experiencing Issues - 9 days ago
Broadcast Live Events within the US-East-1 region are not being created as expected - 10 days ago
Degraded perfomances of JWP services - 11 days ago
Increased error rates for video ingest and playback for on-demand assets - 28 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook