Outage in JW Player

Video Ingest Processing Delays

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Third party provider issue impacting Instant Live.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 09:12PM

Between 19:54 and 20:20 UTC processing of all on-demand video ingest experienced delays. A fix was deployed at 20:14 UTC and processing delays were fully resolved at 20:20 UTC.

MONITORING about 2 months ago - at 10/30/2024 08:26PM

The issue has been identified and a fix has been deployed. All delayed processing has recovered and video ingestion is operating normally.

IDENTIFIED about 2 months ago - at 10/30/2024 08:18PM

Third party provider issue impacting Instant Live.

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