Outage in JW Player
Increase in errors and delayed video processing
Resolved MinorIncident Report
Third party provider issue impacting Instant Live.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/15/2024 03:11PM
This incident has been resolved.
MONITORING
over 1 year ago - at 11/15/2024 09:31AM
We have identified and mitigated the issue. Error rates have returned to normal, and the backlog of jobs was processed by 08:57 UTC. We continue to monitor the health of the system.
IDENTIFIED
over 1 year ago - at 11/15/2024 09:14AM
Third party provider issue impacting Instant Live.
Latest JW Player outages
Issues downloading MP4 assets - 4 days ago
Ingest delays for some assets - 10 days ago
DRM Issues affecting US and Asia regions - about 1 month ago
Video Uploads Failing - about 2 months ago
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