Outage in JW Player

Increase in errors and delayed video processing

Resolved Minor
November 15, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Third party provider issue impacting Instant Live.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/15/2024 03:11PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/15/2024 09:31AM

We have identified and mitigated the issue. Error rates have returned to normal, and the backlog of jobs was processed by 08:57 UTC. We continue to monitor the health of the system.

IDENTIFIED about 1 month ago - at 11/15/2024 09:14AM

Third party provider issue impacting Instant Live.

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