Outage in JW Player

Analytics NRT down in dashboard

Resolved Major

November 28, 2024 - Started 11 months ago - Lasted about 11 hours
Official incident page

Incident Report

Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.

Components affected

JW Player Player and Video Analytics

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 11/29/2024 02:25AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 11/28/2024 09:40PM

We continue to investigate this issue

INVESTIGATING 11 months ago - at 11/28/2024 07:42PM

We continue to investigate this issue

INVESTIGATING 11 months ago - at 11/28/2024 05:33PM

We are continuing to investigate the issue.

INVESTIGATING 11 months ago - at 11/28/2024 03:32PM

Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.

Latest JW Player outages

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Broadcast Live Events within the US-East-1 region are not being created as expected - 11 days ago

Degraded perfomances of JWP services - 11 days ago

Increased error rates for video ingest and playback for on-demand assets - 28 days ago

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