Outage in JW Player

Analytics NRT down in dashboard

Resolved Major
November 28, 2024 - Started 5 months ago - Lasted about 11 hours
Official incident page

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Outage Details

Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.
Components affected
JW Player Player and Video Analytics
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/29/2024 02:25AM

This incident has been resolved.

INVESTIGATING 5 months ago - at 11/28/2024 09:40PM

We continue to investigate this issue

INVESTIGATING 5 months ago - at 11/28/2024 07:42PM

We continue to investigate this issue

INVESTIGATING 5 months ago - at 11/28/2024 05:33PM

We are continuing to investigate the issue.

INVESTIGATING 5 months ago - at 11/28/2024 03:32PM

Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.

Latest JW Player outages

Video Ingest Processing Delays - about 2 months ago
Elevated latency on Low Latency Live Streams - about 2 months ago
Dashboard Media Visibility Issues - 2 months ago
Partial outage with delivery effecting VP9 Dash streams - 3 months ago
Delivery API returning 'not found' for some media items - 3 months ago

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