Outage in JW Player

Elevated error rate for image, subtitle, storyboard and gif requests

Resolved Minor

December 06, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Third party provider issue impacting Instant Live.

Components affected

JW Player Live Streaming JW Player Content Delivery & Playback

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/06/2024 08:43PM

This incident has been resolved

MONITORING over 1 year ago - at 12/06/2024 06:38PM

The team has mitigated the issue, and error rates have returned to normal at 17:01 UTC. From then on, generating image, subtitle, storyboard, and gif requests should be fully operational. We are continuing to monitor the health of the system.

IDENTIFIED over 1 year ago - at 12/06/2024 04:59PM

Third party provider issue impacting Instant Live.

Latest JW Player outages

Issues downloading MP4 assets - 4 days ago

Increased re-buffering and errors for some assets and live streams - 9 days ago

Ingest delays for some assets - 10 days ago

DRM Issues affecting US and Asia regions - about 1 month ago

Video Uploads Failing - about 2 months ago

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