Outage in JW Player
Intermittent API failures and higher latency on requests and webhooks
Resolved Minor
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Outage Details
Third party provider issue impacting Instant Live.
Components affected
JW Player Content Delivery & PlaybackLatest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/16/2025 03:10PM
This incident has been resolved.
MONITORING
13 days ago - at 05/15/2025 07:27PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 05/15/2025 05:29PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 05/15/2025 05:12PM
Third party provider issue impacting Instant Live.
Latest JW Player outages
Freewheel ad serving issue - about 15 hours ago
Increase in asset ingest errors - 15 days ago
Video Ingest Processing Delays - 2 months ago
Elevated latency on Low Latency Live Streams - 3 months ago
Dashboard Media Visibility Issues - 3 months ago
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