Outage in JW Player

Freewheel ad serving issue

Major
May 28, 2025 - Started 2 days ago
Official incident page

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Outage Details

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.
Components affected
JW Player Cloud Hosted Players
Latest Updates ( sorted recent to last )
INVESTIGATING 2 days ago - at 05/28/2025 03:18PM

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.
If this affects you, as a temporary workaround, please use the “Previous” release via the Player page.

INVESTIGATING 2 days ago - at 05/28/2025 01:49PM

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.

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