Outage in JW Player

Issues with VOD ingest of audio with high bit depth

Resolved Minor
June 25, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where audio with high bit depth (24 bit audio) is corrupted on ingest in some cases. We have identified the cause and are preparing a fix. We will share updates as progress is made
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 06/25/2025 11:06PM

This incident has been resolved.

MONITORING 6 days ago - at 06/25/2025 10:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 06/25/2025 09:11PM

We are currently investigating an issue where audio with high bit depth (24 bit audio) is corrupted on ingest in some cases. We have identified the cause and are preparing a fix. We will share updates as progress is made

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