Outage in JW Player
Issues with VOD ingest of audio with high bit depth
Resolved Minor
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Outage Details
We are currently investigating an issue where audio with high bit depth (24 bit audio) is corrupted on ingest in some cases. We have identified the cause and are preparing a fix. We will share updates as progress is made
Components affected
JW Player Content Delivery & PlaybackLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/25/2025 11:06PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/25/2025 10:31PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 06/25/2025 09:11PM
We are currently investigating an issue where audio with high bit depth (24 bit audio) is corrupted on ingest in some cases. We have identified the cause and are preparing a fix. We will share updates as progress is made
Latest JW Player outages
Video Storage Service Elevated Error Rate - 8 days ago
Video Ingest and playback issues - about 1 month ago
Investigating Issues with Multi-Track Audio on Newly Ingested Assets - about 1 month ago
Asset and Delivery Issues - about 1 month ago
Degraded Performance of the Delivery API - about 2 months ago
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