Outage in JW Player

Broadcast Live | EU Region is experiencing unexpected buffering

Resolved Major
August 08, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

The EU Region of Broadcast Live is experiencing long fragment and manifest fetch times, leading to unexpected buffering. We are currently investigating this issue and will provide more updates shortly. In the meantime, we recommend to use the North America region for any streams.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/08/2025 11:04AM

We have increased the levels of cache within the Europe region and all monitoring has returned to normal.

INVESTIGATING about 1 month ago - at 08/08/2025 09:48AM

The EU Region of Broadcast Live is experiencing long fragment and manifest fetch times, leading to unexpected buffering.

We are currently investigating this issue and will provide more updates shortly.

In the meantime, we recommend to use the North America region for any streams.

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