Outage in JW Player
Increased error rates for video ingest and playback for assets and live streams
Resolved Minor
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Outage Details
Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
Components affected
JW Player Content Delivery & PlaybackLatest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/22/2025 04:40PM
This incident has been resolved.
MONITORING
6 days ago - at 09/22/2025 03:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 09/22/2025 03:27PM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 09/22/2025 03:02PM
Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
Latest JW Player outages
Increased errors in playback - 10 days ago
Some assets generated from live streams stalling at the end. - about 1 month ago
Broadcast Live | EU Region is experiencing unexpected buffering - about 2 months ago
Video Storage Service Elevated Error Rate - 2 months ago
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