Outage in JW Player

Increased error rates for video ingest and playback for assets and live streams

Resolved Minor
September 22, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
Components affected
JW Player Content Delivery & Playback

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/22/2025 04:40PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/22/2025 03:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/22/2025 03:27PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 09/22/2025 03:02PM

Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.

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Degraded perfomances of JWP services - 25 days ago
Increased error rates for video ingest and playback for on-demand assets - about 1 month ago

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