Outage in JW Player

Elevated error rates for video ingest and playback for assets and live streams

Resolved Minor
September 22, 2025 - Started 6 days ago - Lasted about 5 hours
Official incident page

Need to monitor JW Player outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including JW Player, and never miss an outage again.
Start Free Trial

Outage Details

The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
Components affected
JW Player Content Delivery & Playback
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/22/2025 09:42PM

The incident has been resolved.

MONITORING 6 days ago - at 09/22/2025 07:26PM

We are continuing to monitor for any further issues.

MONITORING 6 days ago - at 09/22/2025 06:58PM

Our team has implemented a fix to resolve the issue, and is monitoring the situation.
Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.

IDENTIFIED 6 days ago - at 09/22/2025 05:42PM

Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.

INVESTIGATING 6 days ago - at 09/22/2025 04:50PM

The previous status update was marked resolved unintentionally.

Our systems are still experiencing elevated error rates, and our team is actively investigating.

Latest JW Player outages

Increased error rates for video ingest and playback for assets and live streams - 6 days ago
Increased errors in playback - 10 days ago
Some assets generated from live streams stalling at the end. - about 1 month ago
Broadcast Live | EU Region is experiencing unexpected buffering - about 2 months ago
Video Storage Service Elevated Error Rate - 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook