Outage in JW Player

Elevated error rates for video ingest and playback for assets and live streams

Resolved Minor
September 22, 2025 - Started 27 days ago - Lasted about 5 hours
Official incident page

Incident Report

The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
Components affected
JW Player Content Delivery & Playback

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 09/22/2025 09:42PM

The incident has been resolved.

MONITORING 26 days ago - at 09/22/2025 07:26PM

We are continuing to monitor for any further issues.

MONITORING 27 days ago - at 09/22/2025 06:58PM

Our team has implemented a fix to resolve the issue, and is monitoring the situation.
Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.

IDENTIFIED 27 days ago - at 09/22/2025 05:42PM

Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.

INVESTIGATING 27 days ago - at 09/22/2025 04:50PM

The previous status update was marked resolved unintentionally.

Our systems are still experiencing elevated error rates, and our team is actively investigating.

Latest JW Player outages

Increased error rates for video ingest and playback for on-demand assets - 16 days ago
Accessibility issue with the Instant Live feature - 20 days ago
Increased error rates for video ingest and playback for assets and live streams - 27 days ago
Increased errors in playback - about 1 month ago
Some assets generated from live streams stalling at the end. - 2 months ago

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