Outage in JW Player
Custom Reports and Analytics Experiencing Issues
Resolved MajorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/21/2025 11:22PM
This incident has been resolved.
MONITORING
about 1 month ago - at 10/21/2025 10:50PM
We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.
IDENTIFIED
about 1 month ago - at 10/21/2025 09:58PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 10/21/2025 09:10PM
We’ve identified the issue and are working to restore services.
INVESTIGATING
about 1 month ago - at 10/21/2025 08:35PM
We are currently investigating this issue.
Latest JW Player outages
Increase in error rates for image delivery - 4 days ago
Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - about 1 month ago
Broadcast Live Events within the US-East-1 region are not being created as expected - about 1 month ago
Degraded perfomances of JWP services - about 1 month ago
Increased error rates for video ingest and playback for on-demand assets - about 2 months ago
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