Outage in JW Player

Investigating elevated playback errors on Chrome version 141.0.7390.123 and later

Resolved Minor
October 23, 2025 - Started 3 months ago - Lasted 13 days
Official incident page

Incident Report

Third party provider issue impacting Instant Live.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/06/2025 12:01AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 10/30/2025 08:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 10/28/2025 04:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/24/2025 04:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/23/2025 06:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 10/23/2025 02:21PM

Third party provider issue impacting Instant Live.

Latest JW Player outages

Analytics Service Degradation - about 12 hours ago
Playlist Delivery Issue - 23 days ago
Playlist delivery errors - 27 days ago
Elevated errors going live - about 1 month ago

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