Outage in JW Player

Increase in error rates for image delivery

Resolved Minor

November 20, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

Third party provider issue impacting Instant Live.

Components affected

JW Player Content Delivery & Playback

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 11/20/2025 09:27PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 11/20/2025 06:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 11/20/2025 05:50PM

Third party provider issue impacting Instant Live.

Latest JW Player outages

Analytics Service Degradation - about 12 hours ago

Playlist Delivery Issue - 23 days ago

Playlist delivery errors - 27 days ago

Elevated errors going live - about 1 month ago

Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - 3 months ago

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