Outage in JW Player
Elevated errors going live
Resolved MinorIncident Report
Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. The team has identified the issue and are working on a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/02/2025 09:07PM
This incident has been resolved.
MONITORING
5 months ago - at 12/02/2025 07:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 months ago - at 12/02/2025 06:56PM
Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. The team has identified the issue and are working on a resolution.
Latest JW Player outages
Issues downloading MP4 assets - 5 days ago
Ingest delays for some assets - 11 days ago
DRM Issues affecting US and Asia regions - about 1 month ago
Video Uploads Failing - about 2 months ago
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